- “According to a survey by Insider Intelligence, nearly 80 per cent of the survey respondents who have used mobile banking say it is the primary way they access their bank accounts.
- AI personalisation – According to McKinsey, AI technologies can potentially provide an additional $1tn each year in the value of global banks.
- Robotic process automation (RPA) – AI Virtual assistants are self-learning tools designed to perform tedious and repetitive tasks at the speed of light.
- According to the Open Banking Project, 10 to 11 per cent of digitally-enabled consumers now actively use some form of open banking service. Open banking has been a major innovation in reshaping the banking industry as it allows the networking of data and accounts for financial institutions, customers and third-party service providers.”