Where Banks Will Invest Their 2023 Technology Budgets: AI, APIs, CRM

“According to a report from Cornerstone Advisors titled The Chatbot Journey: Making Intelligent Digital Assistants Integral Members of the Team, chatbots are evolving into intelligent digital assistants which utilize machine learning technologies to be truly conversational and advice-oriented. Credit unions are leading the way here, with one in four investing in chatbots and conversational AI in 2023.
Prior to this year, just 40% of banks had already invested in or deployed APIs. This year, however, 28% of banks plan to make use of APIs. Credit unions have, again, been leading the way with more than six in 10 credit unions already using APIs and another 18% planning to do so in 2023.”