“Royal Bank of Canada (RBC) is proud to announce that its cutting-edge capability, NOMI Forecast, has been recognized for Best Use of AI for Customer Experience at the 2023 Digital Banker Digital CX Awards.
NOMI Forecast provides clients with a quick seven-day view into their future cashflow, showing upcoming preauthorized payments from any RBC deposit account. Since its launch in September 2021, more than 900,000 clients have used the feature. Over the past year, NOMI Forecast was enhanced to include bill payments, e-transfers, investment contributions and salary payments.“