Vendor: Kore.ai
Website: https://kore.ai/
Headquarters: Orlando, Hyderabad, London, Tokyo, Seoul, Frankfurt
Key Product:
- XO Product Suite: XO Platform, SmartAssist, WorkAssist
- BankAssist – https://kore.ai/bankassist/
- More than 400 Banking Use Cases Out of the Box
- Account Opening, Balances, Authentication, Customer Management, Transactions, Account Details, Account Management, Funds Transfer
Articles:
KoreAI updates make it easier to build low-code chatbots with ChatGPT’s large language model
Clients: PNC Bank, Vanguard, ATT, Coca-Cola
Recognition/Awards:
- Kore.ai Applauded by Frost & Sullivan for Delivering a Scalable and Secure AI-powered Platform that Optimizes the Customer Experience
- Kore.ai Emerges as Leader in 2023 G2 Crowd Winter Report for Intelligent Virtual Assistants Software Space
- Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Again!
Executives:
- Raj Koneru – CEO/Founder – LinkedIn linkedin.com/in/rajkonerufl
Case Study:
- Public Service Credit Union Reduces Agent-Serviced Calls by 24% in just 30 Days
- Customer Reviews – https://kore.ai/customer-reviews/
YouTube Video:
Data Points:
Brandon’s Pro Tip:
- Always include a customer satisfaction survey at the of the virtual agent experience.
- Any time a vendor quotes a containment percentage be sure to ask for the customer satisfaction score at that given containment rate.