“AI algorithms can identify correlations between different types of data and discover insights that would otherwise go unnoticed. ‘This makes it possible to uncover valuable trends and new opportunities more quickly than ever before,’ he adds. Think about it like this: ‘Using AI and machine learning, these organizations can monitor for specific activities, like marriage, a credit inquiry or a new baby, that would trigger customer communications. When they can unlock those insights, AI can help them double their output and productivity, and they’ll grow because they are reaching out with the right offering at the right moment of opportunity,’ says Joe Welu, CEO and founder of Total Expert, a fintech software company that launched the first customer experience platform purpose-built for modern financial institutions. ‘By surfacing insights that trigger personalized outreach, AI and machine learning technologies allow agents to focus on doing what they do best—building relationships and connecting with customers.’”
https://www.bai.org/banking-strategies/the-future-of-banking-is-ai/