“The conversational voice assistant was created in collaboration with A.I. technology developer SoundHound, which is best known as a music recognition-slash-song identification app like Shazam. It has been trained to learn every sub on Jersey Mike’s menu and it can take orders over the phone, even handling multiple orders at one time. Got any questions about menu items, specials, promotions, store opening times, parking, or allergens? The machine can answer ’em all…It’s perhaps no wonder that Jersey Mike’s is leaning into artificial intelligence considering its reliance on digital sales. As CIO Scott Scherer told Fast Casual last year, digital orders account for 40% of Jersey Mike’s total sales.”
Read More: https://www.tastingtable.com/1503304/jersey-mikes-ai-technology-restaurants/