NatWest seals milestone UK banking collaboration with OpenAI
“NatWest and OpenAI have joined forces to enhance the lender’s digital assistants and customer support processes using artificial intelligence, in the first collaboration of its kind with a UK-headquartered bank.
The lender has put AI at the heart of key strategies to improve customer experience, cut costs and play its part to reduce the sums lost to financial fraud across the industry.”
Banks shift from using AI for productivity to improving customer experience
“Another area where AI is applied is in the contact centre. Historically, at the end of every call with a client, customer care professionals had to write a summary of the call manually. Now, through generative AI, all these calls are auto-summarised. This has an indirect bearing on customer experience. Auto-summarisation can help customer care professionals become 25% more productive. For example, ABN Amro uses generative AI at its contact centres to auto-summarize customer calls and improve productivity of customer care professionals. In another instance, ING developed a generative AI chatbot that offers customers real-time personalized responses in a responsible, guarded way. In the initial seven weeks since deployment, the bank helped 20% more customers avoid wait time. HSBC, the global bank is working on over 550 AI use cases that include tackling money laundering, fighting fraud and supporting knowledge professionals with generative AI tools.”
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Maximize the Impact of AI to Ignite Innovation
“Close data gaps and activate the power of AI to strengthen your financial institution. With the right technology, you can access critical data, enhance efficiency, fight fraud, and deliver more effective service. Discover resources and insights that can help you start or navigate your AI journey.”
White paper: How AI is propelling innovation in financial services
“In this free white paper, you’ll discover:
- The benefits of AI adoption
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AI agents aren’t just assistants: How they’re changing the future of work today
“In this example, if you ask an AI assistant to schedule a dinner at a restaurant, it may be able to make the reservation and even take it a step further by sending out an invite to the people on the reservation. However, it can’t use additional context to go off-script and adjust accordingly.
LaMoreaux explained that an AI agent would perhaps be able to pull information from your schedule, see that your panel was ending at 7 p.m., understand it takes you 20 minutes to get to the restaurant, and adjust accordingly, making the reservation for 7:20 p.m. Additionally, it may see that your first restaurant is unavailable then, so it will book the second one instead — emphasizing its ability to perform actions unprompted.”
Everyone in AI is talking about Manus. We put it to the test.
“Since the general AI agent Manus was launched last week, it has spread online like wildfire. And not just in China, where it was developed by the Wuhan-based startup Butterfly Effect. It’s made its way into the global conversation, with influential voices in tech, including Twitter cofounder Jack Dorsey and Hugging Face product lead Victor Mustar, praising its performance. Some have even dubbed it “the second DeepSeek,” comparing it to the earlier AI model that took the industry by surprise for its unexpected capabilities as well as its origin.”
Austin, Texas And The Dawn Of The Age Of Physical AI
“Austin is uniquely equipped to lead this charge. It’s not just our tech ecosystem—it’s our mindset. We don’t shy away from the hard problems. Take the work at SkyGrid, in collaboration with Boeing. This joint venture paired Boeing’s aviation legacy with SparkCognition’s AI capabilities and is headquartered right here in Austin.”