“Prioritizing focus matters because many institutions end up in proof-of-concept [POC] he##, with more pilots than American Airlines. They start many projects but don’t get them to production, so there’s no significant economic difference. What’s most effective is to look at core workflows important to your economics. If you’re an automotive firm, that might be supply chain, manufacturing, sales, and distribution. If you’re a bank, it might be customer onboarding or mortgages and home equity—origination, underwriting, processing and disbursement, and servicing. It’s important to pick a moderate number of workflows that matter and reengineer them using the best tool for the job. That could be robotic process automation, traditional predictive AI, gen AI, or agentic AI. Choose the right mix to reshape the workflow and redesign end to end for the future. That’s how you capture value.”
