“But a third model of enterprise agentic AI adoption is emerging: one in which the AI learns from real workflows, surfaces useful patterns, and builds agents that codify, and improve, what’s already getting the job done. In the short term, such systems — known as behavioral agent automation platforms, or BAAPs — give employees relevant, ready-to-use capabilities. Over time, as BAAPs keep observing and learning, the larger enterprise becomes more efficient — arguably even “smarter.”
