“At first, the biggest impact was in cost. Then it moved quickly into risk, which is one of the hardest areas to open up to innovation, for obvious reasons. Then marketing and sales. And now we might be at the edge of a totally new paradigm: not an app, but a conversation. Conversational banking might be the next—or is likely to be—horizon for how we interact with our financial institutions…
People should be less worried about whether there will be jobs. You are more likely to be replaced by someone who knows AI than by AI itself. We should approach this with a positive, learning mindset—and be realistic about how much this will change our society.”