“The pandemic presented unprecedented challenges for the workplace. For most, a decline in productivity wasn’t one of them; 39% of businesses actually reported an increase in productivity after shifting to remote work at the start of COVID-19. Despite a general consensus that innovation is key to adding value to a business, staying ahead of the…
Category: Uncategorized
Artificial intelligence is everywhere now. This report shows how we got here.
“The number of patent filings related to AI innovations in 2021 is 30 times greater than the filings in 2015 For image classification, the most popular database used to train AI models is called ImageNet. The cost to train it has come down as well, dropping by over 60 percent since 2018. Meanwhile, a system…
The Next Trillion-Dollar Business You Haven’t Read About Yet
“Imagine teaching a child some complex concepts without first teaching them the basics like reading and writing. Even the smartest child would fail. Unfortunately, this is what some people do to computers. We train computers on complicated (real) data, which confuses the computer. We don’t do this when teaching people — why then, are we…
Walmart Embraced Irrationality And Won—Here’s What CX Innovators Can Learn From Its Success
“1. Shared pain points need out-of-the-box solutions. The most successful brands not only understand their customer journey from soup to nuts, but they also have their finger on the pulse of shared challenges—the ones that competitors have yet to solve. 2. Irrationality fuels innovation; insights inform design. As the saying goes, “Necessity is the mother…
Artificial Intelligence Is Not a Strategy. It Is a Customer Experience Accelerator
“One of the fastest areas of adoption for AI in the enterprise is chatbot applications. It’s often a good place for companies to get started with AI and see quick results. By 2024, Insider Intelligence predicts that consumer retail spend via chatbots worldwide will reach $142 billion– up from just $2.8 billion in 2019. TechStyle,…