“Some technology firms have already introduced platforms to implement agentic AI at scale. Amazon, for instance, announced multi-agent collaboration availability on its Amazon Bedrock platform to build, deploy, and manage AI agent networks.31 Likewise, Salesforce launched Agentforce in September 2024 (and Agentforce 2dx, a new version in May 2025), a platform that can embed agentic AI…
Is AI Learning the Job Faster Than Banks Can Redefine It?
“The conversation surrounding artificial intelligence moves so fast that it’s hard at times to digest what it means. Adoption of AI tools in some sectors of the banking business occurs at a similarly breathtaking pace. The Bank of New York, for example, has trained 99% of its workforce, from the top down, in using its Eliza…
Agentic AI In Banking Is Ending Finance’s Years-Long Tech Lag
“The next phase centers on semantic knowledge graphs and architectures designed to unify decades of institutional memory. With this foundation, agentic systems can navigate deeply entangled environments, automate processes that once required teams of specialists, and accelerate modernization by orders of magnitude. The traditional build-versus-buy debate is giving way to a more essential question: what…
JPMorgan Chase’s Derek Waldron on building an AI-first bank culture – McKinsey
“Prioritizing focus matters because many institutions end up in proof-of-concept [POC] he##, with more pilots than American Airlines. They start many projects but don’t get them to production, so there’s no significant economic difference. What’s most effective is to look at core workflows important to your economics. If you’re an automotive firm, that might be…
Five Real-World Ways AI Can Boost Your Bank’s Operations
“‘Banks and credit unions have to stop thinking about AI as a function. They can’t be thinking about AI in terms of a ‘Chief AI Officer’ or an ‘AI initiative’ or an ‘AI policy’,’ said Tony DeSanctis, senior director at Cornerstone Advisors, during a recent webinar. ‘We need to be thinking about AI being integrated into everything we…