“Experience is the product Organisations with a high Net Promoter Score consistently outperform competitors across a number of metrics, including customer lifetime value. Experience isn’t a by-product of AI; it must be the central measure of success. AI should be deployed to radically improve the experience of both customers and employees rather than simply driving…
Taco Bell is having second thoughts about relying on AI at the drive-through
“Taco Bell’s chief digital officer says the company is having an ‘active conversation’ about when to use and not use AI. The company has apparently rolled out voice AI-powered ordering at more than 500 drive-throughs, leading to unflattering viral moments like…” Read more >>
Falling Behind on AI? Here’s How Banks and Credit Unions Can Catch Up Fast
“AI Will Soon be Everywhere, So Don’t Get Left Behind Just like spellcheck or Excel formulas, AI will become a standard part of every tech product. Think Apple phones and how they include AI at no additional cost. Banks and credit unions must shift from viewing AI as a luxury to treating it as a…
Is AI the Future of Ethereum? The Network’s Developers Are Banking on It
“The main question looming over the development of the AI agent economy is what infrastructure will best facilitate this explosion. Increasingly, top minds in Silicon Valley and crypto are coalescing around a single answer to that lucrative question: Ethereum. Ethereum’s core developers have recently arrived at the conclusion that the network is uniquely well positioned to…
Asia is ahead of the curve of using AI to fight fraud. Here’s what the rest of the world can learn from it
“58% of Asia-Pacific banks are focusing their AI investments on fraud detection and anti-money laundering, well above the global average. Asia-Pacific banks face a high-risk landscape where criminal networks use generative AI for identity fraud, phishing and financial scams. As a result, the region prioritizes cybersecurity, forging a sharper, security-focused AI strategy that views fraud…