“Our Vision: Measuring How Humans and AI Work Together To get this right, we must measure what really matters. That is why we are developing a framework to measure and manage how humans and AI interact. This helps turn abstract ideas about AI into clear, actionable steps that hold us accountable. Our framework is built…
Tag: agentic ai
Citi & U.S. Bank to Pilot Mastercard’s AI Payments Service
“Citi and U.S. Bank Mastercard cardholders will be the first to trial Agent Pay, a new service that allows AI agents to initiate and complete transactions on behalf of users. Agent Pay is designed to embed payments into the growing ecosystem of agentic AI, which are artificial intelligence tools that act independently to handle tasks…
How banks can supercharge intelligent automation with agentic AI (Deloitte)
“What should banks do next? First, agentic AI should not be viewed as an independent initiative, disconnected from the broader AI and automation efforts. Agentic AI is often best for complex tasks requiring proactive execution and autonomous decision-making while traditional AI may suit pattern recognition and predictive tasks. Banks should deploy each where it adds…
The end of inertia: Agentic AI’s disruption of retail and SME banking (McKinsey)
“Two revenue ‘engines’ —credit cards and deposits—are especially exposed. Both rely heavily on customer inertia and brand familiarity. But AI agents won’t care about brand loyalty. They will optimize for outcomes. When logic, not habit, drives product selection, the rules will change… A simple voice request—‘Hey SaveBot, please maintain my checking-account balance at $1,000 and…
Ai Weekly – Aug 10
How agentic AI can change the way banks fight financial crime “AI, specifically agentic AI, could be the antidote to KYC/AML headwinds. In this article, we map the AI landscape and examine options for implementation, highlighting how some leading institutions have deployed the technology to their advantage. Our key conclusion is that AI offers transformative…