“AI chatbots have become a current concern for backlash on how customers evaluate businesses currently. According to a survey conducted by SurveyMonkey, 79% of customers stated they would prefer interacting with a human versus a chatbot. The fact that 79% of customers stated they would prefer a human indicates that this trend raises questions about how…
Tag: ai Banking
Bank of America goes all in on controversial tech
“Bank of America is leading the way on AI use at banks. The bank revealed in 2025 that more than 90% of its employees use AI, American Banker reported. It has a $13.5 billion technology budget, which includes at least $4 bilion for new initiatives like AI, according to Fortune. The bank even has a client-facing AI…
The AI Playbook for Meeting Modern Banking Expectations
“Loyalty that was once built on branch proximity is now increasingly earned through personalized digital banking. Recent data reflects this shift: Read more >>
Bessent Urgently Summons Bank CEOs Over Anthropic’s New AI (2)
“Anthropic’s Mythos is a more powerful system that the AI firm has said is capable of identifying and then exploiting vulnerabilities in every major operating system and web browser when directed by a user to do so. Regulators’ caution about the power of the model in hackers’ hands echoes Anthropic’s own prudence. Anthropic has limited the release…
BofA and U.S. Bank Turn AI Loose on Internal Bottlenecks
“Merrill Wealth Management and Bank of America Private Bank announced the full-scale rollout of AI-Powered Meeting Journey, a workflow tool that handles preparation, note-taking and follow-up for financial advisers. The bank says the capability can save advisers up to four hours per client meeting, across millions of meetings annually. The tool works in three stages…” Read more…