“‘The best salespeople can personalize because they are listening to what customer needs are and they customize based on what they hear,” says Shevlin. “We’ve never gotten there in the digital banking world. We are only starting to see the tools become available to do that.’ Haisley says the digital equivalent of that sales approach…
Tag: ai Banking
Citi rolls out a pair of AI-powered banking platforms
“Citigroup deployed a pair of AI-powered advisory platforms in its wealth advisory division, according to a Monday announcement. The platforms were developed in-house by the bank’s data, analytics and innovation, wealth technology, and platform and experience teams, Citi’s Head of Wealth Andy Sieg said in the announcement. The AskWealth generative AI assistant provides advisory teams…
The real AI revolution is making banking more human
“Experience is the product Organisations with a high Net Promoter Score consistently outperform competitors across a number of metrics, including customer lifetime value. Experience isn’t a by-product of AI; it must be the central measure of success. AI should be deployed to radically improve the experience of both customers and employees rather than simply driving…
Falling Behind on AI? Here’s How Banks and Credit Unions Can Catch Up Fast
“AI Will Soon be Everywhere, So Don’t Get Left Behind Just like spellcheck or Excel formulas, AI will become a standard part of every tech product. Think Apple phones and how they include AI at no additional cost. Banks and credit unions must shift from viewing AI as a luxury to treating it as a…
Asia is ahead of the curve of using AI to fight fraud. Here’s what the rest of the world can learn from it
“58% of Asia-Pacific banks are focusing their AI investments on fraud detection and anti-money laundering, well above the global average. Asia-Pacific banks face a high-risk landscape where criminal networks use generative AI for identity fraud, phishing and financial scams. As a result, the region prioritizes cybersecurity, forging a sharper, security-focused AI strategy that views fraud…