“The first contact many customers now have with a bank is via a chatbot or digital assistant that utilizes the power of artificial intelligence (AI) Accenture’s 2017 Retail Banking Trends and Predictions report on AI in the finance sector identified that the top trends were removing friction from the customer journey, and the use of…
Tag: ai Banking
Preferred Banking Methods Infographic
“Online & Mobile are used most often Online: 37% Mobile app: 36% Bank branches: 17% ATM: 6% Telephone: 3% Mail: 1%” https://www.aba.com/news-research/research-analysis/preferred-banking-methods
BankThink U.S. banks are playing catch-up with Chinese fintechs
“The amount of U.S. mobile payments totaled $160 billion in 2018, while China reached a staggering $40 trillion, propelled by Alipay and WeChat. Therefore, financial firms must transform from three directions: From transactions to services; from products to customer centricity; or from branches to open banking.” https://www.americanbanker.com/opinion/us-banks-are-playing-catch-up-with-chinese-fintechs
The 7 Biggest Technology Trends To Disrupt Banking & Financial Services In 2020
“Here are the 7 biggest technology trends that will disrupt banking and financial services in 2020. Artificial Intelligence (AI) Blockchain Big Data Robotic Process Automation (RPA) Cloud Computing Voice Interfaces Cyber Security and Resilience” https://www.google.com/amp/s/www.forbes.com/sites/bernardmarr/2019/11/08/the-7-biggest-technology-trends-to-disrupt-banking–financial-services-in-2020/amp/
U.S. Bank Hires Dr. Tanushree Luke as Head of Artificial Intelligence
“U.S. Bank has hired technology leader Dr. Tanushree Luke to lead Artificial Intelligence (AI) efforts at the company. In this role, she will drive the continued development of the AI practice within the U.S. Bank Innovation group and AI strategies across the enterprise. Dr. Luke’s career has spanned multiple industries and sectors. She joins U.S….