“Ally.ai, the bank’s cloud-based platform, which utilizes AI to transcribe contact center calls in real time, thereby freeing agents from multitasking and allowing them to focus on the client conversation, has already been deployed to more than 700 customer service reps.” https://www.americanbanker.com/list/how-generative-ai-is-entering-the-conversation-in-banking
Tag: ai Banking
Why AI Adoption Is Not A ‘Wait And See’ Approach For Banks
“Like most disruption, AI is full of opportunities. New SAP research identified untapped opportunities for banks by catering to the needs, attitudes and behaviours of different customers by gender, age, business type and turnover. Yet most banks still provide overly standardised products, missing opportunities for growth and revenue. Almost a quarter of Gen Z switched…
Composable Solutions Enables Scaleable Digital Evolution
Jim Marous and I recently recorded this for the Banking Transformed podcast… “On today’s Banking Transformed podcast, I’m thrilled to be joined by Brandon McGee, Chief Digital Strategy Officer at A+ Federal Credit Union, who is spearheading their ambitious efforts to reimagine members’ digital experiences. Brandon has a 30-year legacy in banking and technology, having…
ChatGPT Will Become ‘ChatOMG!’ in 2024, Forrester Predicts
“In announcing the ‘Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence,’ President Biden spoke of requiring companies to prove that ‘their most powerful systems are safe before allowing them to be used.’ He said this would include sharing the results of independent testing. His speech did not give details,…
The future of banking is AI
“AI algorithms can identify correlations between different types of data and discover insights that would otherwise go unnoticed. ‘This makes it possible to uncover valuable trends and new opportunities more quickly than ever before,’ he adds. Think about it like this: ‘Using AI and machine learning, these organizations can monitor for specific activities, like marriage,…