“Loyalty that was once built on branch proximity is now increasingly earned through personalized digital banking. Recent data reflects this shift: Read more >>
Tag: ai personalization
Shopify is preparing for AI shopping agents to change everything, exec says
“‘We’re still going to be influenced by the people we see, the people we watch on social media, on television, but I think the chat application is actually a more authentic personal shopper because it’s generally not on commission,’ he said, ‘meaning it’s only going to show you the things it thinks you are most…
Modernize Ruthlessly or Surrender the Customer Relationship
“Personalization Becomes Strategic According to the report, personalization is now the primary customer expectation. Thirty-eight percent of institutions report that improved service and personalized experiences are their customers’ top demand. The good news is institutions are already meeting some of these expectations. Forty-two percent already provide values-aligned banking and chatbots for instant support. Only 4%…
With AI’s Help, Fraudsters Are Targeting Smaller Banks
“More than 70% of credit unions and regional and community banks reported an increase in fraud in 2025, according to the Alloy State of Fraud Report, which surveyed institutions of all sizes. That’s a higher percentage than was reported by both big banks and fintechs. It’s also a jump from what smaller institutions reported the previous…
AI’s Real Risk In Banking: It’s Not Tech—It’s Forgetting The Human
“The most successful AI use cases are not replacing tellers or advisors. They’re eliminating friction. By automating data cleansing, document review and routine workflows, AI removes the administrative noise that prevents employees from spending time with customers. In other words, AI works best when it clears space for listening, problem-solving and relationship-building—the very things that…