“‘We were pioneers in the digital and mobile transformation, and we are now entering the AI era with even greater ambition. Our alliance with OpenAI accelerates the native integration of artificial intelligence across the bank to create a smarter, more proactive, and completely personalized banking experience, anticipating the needs of every client,’ remarked Carlos Torres Vila,…
Tag: ai personalization
From Branches to Bots: Will AI Agents Transform Retail Banking?
“The talk still outpaces the walk, but there are strong reasons to believe that leading retail banks will move toward an AI-first technology foundation and operating model. In addition to the profit potential and margin squeeze cited above is the simple, yet substantial, risk of inaction. Even if only some retail banks successfully embed AI…
Deep Dive: The Agentic AI Era in Banking
“For customer experience, the implications are just as exciting. Banks have talked about personalization forever, but agentic AI makes hyper-personalization feasible. Instead of segmenting customers into broad buckets, you can serve a ‘segment of one’, truly tailoring offers and advice to each individual in real time. AI agents will crunch through data to understand each customer’s…
10 Benefits and Use Cases of Agentic Al in Banking
“Agentic Al is no longer a technology experiment; it is a financial lever delivering outcomes that banks can measure in the P&L. From fraud prevention to treasury forecasting, agentic Al applications in banking are increasingly tied to measurable operational and strategic outcomes. The most effective agentic Al use cases in banking are those that show…
Five Real-World Ways AI Can Boost Your Bank’s Operations
“‘Banks and credit unions have to stop thinking about AI as a function. They can’t be thinking about AI in terms of a ‘Chief AI Officer’ or an ‘AI initiative’ or an ‘AI policy’,’ said Tony DeSanctis, senior director at Cornerstone Advisors, during a recent webinar. ‘We need to be thinking about AI being integrated into everything we…