What’s New In Gartner’s Hype Cycle For AI, 2020

  • “47% of artificial intelligence (AI) investments were unchanged since the start of the pandemic and 30% of organizations plan to increase their AI investments, according to a recent Gartner poll.
  • 30% of CEOs own AI initiatives in their organizations and regularly redefine resources, reporting structures and systems to ensure success.
  • Chatbots are projected to see over a 100% increase in their adoption rates in the next two to five years and are the leading AI use cases in enterprises today.”


Artificial Intelligence Loses Some Of Its Edginess, But Is Poised To Take Off

  • “Seventy-four prevent of 2,727 executives responding to a Deloitte survey agree that AI will be integrated into all of their enterprise applications within three years.
  • An area that needs work is finding or preparing individuals to work with AI systems. Fewer than half of executives (45%) say they have “a high level of skill around integrating AI technology into their existing IT environments,” the survey shows.
  • Ammanath and her team offer some suggestions for keeping the edge with AI…”


Why AI Continues To Deliver Results In A Pandemic

  • “The top 13% of enterprises are AI-at-scale leaders, outpacing their peers at moving multiple AI pilots into production.
  • Life Sciences leads all AI-at-scale enterprises with the highest levels of AI adoption across multiple business teams.
  • 78% of the AI-at-scale leaders continue to make progress on their A.I. initiatives at the same pace as before the Covid-19 pandemic.
  • 97% of the AI-at-scale leaders have seen quantifiable benefits from their deployments, compared to 64% of the struggling organizations.
  • 79% of AI-at-scale leaders have seen more than a 25% increase in sales of traditional products and services this year.”



  • “Accenture’s global study with C-suite executives, the implementation of AI is becoming synonymous with growth and profitability. In fact, 84 percent declared AI as imperative to their growth ambitions, while 74 percent went as far as saying they would go out of business if they failed to implement the technology over the next 5 years.
  • A recent Gartner report has suggested, ‘through 2020, 80 percent of AI projects will remain alchemy, run by wizards whose talents will not scale in the organization.’”

Operationalising AI: a whimsical dream to grounded reality

The AI Ladder: Accelerate Your Journey to AI by Rob Thomas and Paul Zikopoulos

“‘The AI Ladder’ is a practical guide to help businesses evaluate where they are in their artificial intelligence journey and what they need to take to launch an AI solution. Robert Thomas, general manager of IBM data and artificial intelligence, explores AI’s drivers, values, opportunities, and challenges. Paperback $49.99.”

The AI Ladder: Accelerate Your Journey to AI

11 New Ecommerce Books for Spring 2020