“In a Bloomberg article, Harit Talwar, head of Goldman Sachs Group’s consumer banking division, said, “More than a quarter of customers don’t plan to return to branch offices even after it is safe to do so.” 80 percent of people stated their preferred method of getting customer service was to speak with an agent. Still,…
Tag: AI
Artificial Intelligence Chatbots for Banking: 7 Essentials for Decisionmakers
“An alternative is using a managed service, specifically one built for banking. Unless the institution plans on being an AI pioneer, such as Bank of America with its Erica chatbot (and has hundreds of millions of dollars to invest), a managed service is by far a more cost-effective answer throughout the project lifecycle. The real…
AI needs an open labeling platform
“To even get close to serious AI you need supervised learning which, in turn, depends on labeled data. Raw data must be painstakingly labeled before it can be used to power supervised learning models. This budget line item is big enough for C-suite attention. Executives that have spent the last 10 years stockpiling data and…
Ecommerce boom driving new robot helpers
“The sector saw sales grow more than 30% in 2020, much steeper growth than could have been imagined at the close of 2019. A Simbe spokesman pointed out to me that with the company’s robot robot Tally, stores have seen a 20% reduction in out-of-stocks and a 2.2% uptick in annual sales, and partners like…
Vendor Spotlight – Rokt
Vendor: Rokt Website: https://rokt.com Headquarters: New York, Boston, Tokyo, Sydney, Singapore, Auckland Key Product: Commerce – When customers are buying online, they expect more personalized and relevant experiences. We unlock the hidden potential in every single Transaction Moment™. Articles: E-Commerce Marketing Tech Firm Rokt Raises $80 Million Rokt Appoints New CTO to Accelerate Technological Innovation in…