I read a lot of these articles on a daily basis and it’s easy to identify the ones that are repeating the same old story to build SEO; and, I scrub those out so that you’re not stuck reading the same thing every day. This one is clearly different with the concepts of predictive routing…
Tag: AI
AI is a ‘competitive necessity’ in retail, 72% of executives say
“The report surveyed more than 300 executives in the US to determine the state of AI adoption in retail. Momentum is continuing to build, with 72% of retailers saying AI will be a “competitive necessity,” in the next five years, the report found. The AI tools retailers are using most are: chatbots or virtual agents…
Energy Companies Need More Digital Executives
“According to Strategy&, in 2014 only 2.5 percent of oil, gas and utility companies it surveyed had a chief digital officer. Last year, that figure was 14.4 percent, below the global average of 21 percent. So even if chief digital officer roles are going to hit a peak in large energy and utility companies, there’s…
How Wells Fargo Uses AI, Biometrics To Fight Money Laundering
“Chuck Monroe, head of AI enterprise solutions for Wells Fargo. “We’re using AI to go through and look across the internet, including the deep dark web, [for] signals that would apply to a particular AML situation,” Monroe said in a recent interview with PYMNTS. “There are lots of opportunities in the AML space to leverage…
One-third of retail banks planning to build digital brands
“A survey of 405 global bank executives conducted by the Economist Intelligence Unit on behalf of Temenos, highlights how new technologies such as AI, open APIs and cloud are compelling banks to rethink their business strategies in preparation for a new age of digital banking. Late last month, a report from Citi warned of a…