“In Accenture’s report, “The Age of AI: Banking’s New Reality,” 32 banking functions are identified as having potentially high impact from generative artificial intelligence, and aspects of marketing account for only three — lead origination, new offer management and digital content creation and management. Also on the 32-item list: business banking relationship management, wealth management advisory…
Tag: bmcgee
Scaling gen AI in banking: Choosing the best operating model – McKinsey & Company
“A checklist of essential decisions to consider Choosing and implementing a gen AI operating model requires leaders at financial institutions to make decisions in various areas, including both those directly implicated in the operating model and those that fall into other areas but affect how the model works. Here is a checklist executives can keep…
Companies are about to waste billions on AI — here’s how not to become one of them
“Just look at how fast ChatGPT reached 100 million users relative to other transformative companies…” https://venturebeat.com/ai/companies-are-about-to-waste-billions-on-ai-heres-how-not-to-become-one-of-them/
Preparing for banking’s AI revolution
“To better understand trends in AI and how banks are navigating this ever-changing technology, American Banker surveyed industry professionals. Highlights and analysis from this research are shared in this timely report, including: https://www.americanbanker.com/research-report/preparing-for-bankings-ai-revolution
Banking chatbots and virtual assistants face higher consumer expectations due to ChatGPT buzz
“Bank of America says the number of Erica users has increased steadily over the past three years, after more than doubling between 2020 and 2021. By Q4 2023, Erica had 18.5 million active users.” https://www.emarketer.com/content/banking-chatbots-virtual-assistants-face-higher-consumer-expectations-due-chatgpt-buzz