“In summary, here are a few pieces of advice when building a generative AI competency: https://www.zdnet.com/article/generative-ai-will-change-customer-service-forever-heres-how-we-get-there/
Tag: bmcgee
Banks face the twin-edged sword of generative AI
“Security is a paramount concern of customers, according to a survey of 1,000 consumers in September for BAI Outlook Banking Outlook: 2024 Trends. When asked to list the top ways banks and credit unions can help them manage their money more effectively, consumers cited ‘provide better fraud and identity theft protection’ as their number-one priority. The…
Apple Could Launch Its Most Important Product Since the iPhone This Summer, According to a Pair of Wall Street Analysts
“More recently, Apple has focused on growing its services revenue, which leverages that massive user base. Apple could offer a subscription service that gives users more AI features. It could integrate it into its other subscription services like Apple Music and Apple News, or bundle it as part of its Apple One subscription. Apple could…
Why Walmart’s quick success in generative AI search should have Google worried
“AI and search, shopping business model shifts It’s not only Walmart investing in this type of search in the retail sector. Instacart’s AI-enabled “Ask Instacart” allows customers to search based on theme like dinner or date night rather than by item. Amazon’s AI shopping assistant Rufus lets people have a conversation with the platform about what they need rather…
E-commerce’s newest evolution: Hyper-personalization, for everyone, all the time?
“At the heart of hyper-personalization lies the ability to harness vast amounts of consumer data to deliver tailored shopping experiences. Retailers are leveraging advanced analytics to gain insights into individual preferences, behaviors and purchasing patterns. By understanding each customer’s unique needs and interests, retailers can curate product recommendations, promotions, and marketing messages that resonate on…