“One example is applying AI to customer service, to offer customers a more personalized and helpful experience. By seamlessly integrating AI within customer service, while still offering in-person services, financial institutions can better satisfy customers and resolve customer issues much more quickly, according to financial marketing agency The Dubs. This can mean using AI to…
Tag: Brandon McGee
AI can generate insights 1000x faster than human analysis
“Insights platform Yabble has launched a new feature for Hey Yabble, a product that uses a combination of in-house proprietary algorithms and AI to generate insights from any unstructured text data in minutes. She says by using Hey Yabble Count, one of their customers was able to analyse previously difficult to access insights from call…
Forrester report on how digital technology is changing how we bank
“’The past two years of the pandemic have fast-tracked digital behaviours and redefined how customers engage with their banks,’ says Forrester senior analyst, Aurelie L’Hostis. ‘Still, the ‘death of cash’ has once again been exaggerated. One thing for sure is that digital channels now dominate.’ According to Forrester analytics data, in 2021, 76% of Spanish…
Why Becoming a Data-Driven Organization Is So Hard
“First, achieving data-driven leadership remains an aspiration for most organizations — just 26.5% of organizations report having established a data-driven organization. Second, becoming data-driven requires an organizational focus on cultural change. In this year’s survey, 91.9% of executives cite cultural obstacles as the greatest barrier to becoming data driven. As noted, this is not a…
Facebook is trying to advance AI to ‘human levels’ in order to build its metaverse
“During an event for the company, now known as Meta, on Wednesday CEO Mark Zuckerberg announced Project Caraoke, an effort to get AI to a “human level” of intelligence where it’s capable of learning, predicting, and acting on its own. “In the metaverse, we’ll need AI to help people navigate between the virtual world and…