“Chatbots that fail to deliver on the promise of an improved customer satisfaction can not only drive people away from the feature, but possibly from your financial institution entirely. Four common failures can negatively impact a chatbot’s ability to serve customers: 1) Poor Coverage/Poor Accuracy2) Lack of Precision3) Poor Bot Memory For Context4) Being Model…
Tag: Brandon McGee
Google MUM is Coming to Lens
“Google announced that their next generation super algorithm MUM is coming to their Google Lens product. This fulfills the promise of MUM which allows a user to search not just with text but with images as well. This helps when you’re looking for something that might be difficult to describe accurately with words alone. MUM,…
RBC launches AI-powered cashflow prediction tool
“NOMI Forecast is the newest capability in the bank’s artificial intelligence (AI)-powered virtual assistant, called NOMI. The recently launched functionality gives customers a seven-day view into their future cash flow by forecasting upcoming preauthorized payments that will soon be withdrawn from their accounts. The $1.3 trillion Toronto-based RBC launched NOMI in 2017 as a virtual…
Active.Ai cognitive Conversational AI platform is now live in 44 countries
“Active.ai platform today powers financial institutions in 44 countries across 200+ use cases, in multiple languages With nearly four billion users of smartphones, the world of finance has clearly moved from branch and call center interactions to mobile centric conversations about money. According to Mckinsey, this digital age, AI presents a transformational moment for financial…
Taking Banking To The Cloud: Five Engineering Priorities
“Banking and financial services understand these demands, so it’s no surprise they are increasingly adopting cloud platforms; the global finance cloud market is expected to grow more than 22% annually through 2025. To ensure a swift, seamless transition to cloud platforms, we believe banks must overcome five major challenges. They’ll need to reengineer processes and…