“The new voice and text-enabled chatbot enhances the experience for Landmark’s 370,000+ members seeking convenient, 24/7 access to information and support resources Members can inquire about product offerings, branch/ATM locations, refinancing, credit cards, opening accounts and dozens of other subjects that would previously result in a call to the contact center or branch visit. The…
Tag: Brandon McGee
LOQR: How AI Can Empower the Banking Industry Transformation
“Personalised customer experience Leading banks and neobanks are building their business around AI platforms because they understand the gains and significant impact on their organisations: AI systems add intelligence to existing products and drive innovation further and faster than any other technology before. The more personalised the service through AI capabilities, the more significant is…
Domino’s utilises Azure to cook up innovation boost
“Microsoft is delighted to announce that Domino’s Pizza Enterprises has signed a three-year strategic technology and services agreement to use Azure to help accelerate the company’s modernisation and expansion plans. Despite the constraints of the global pandemic Domino’s continues to grow rapidly; in the last financial year it served 281 million pizzas, opened 285 new…
AI Adoption Skyrocketed Over the Last 18 Months
“During the pandemic, for example, Frito-Lay ramped up its digital and data-driven initiatives, compressing five years’ worth of digital plans into six months. Fifty-two percent of companies accelerated their AI adoption plans because of the Covid crisis, a study by PwC finds. Just about all, 86%, say that AI is becoming a “mainstream technology” at…
3 bankers share insights on banking hot topics
“’Price points have come down, so smaller institutions can take advantage of bots and you don’t need to manage or train the bots,’ Shelton said. She also emphasized that banks do need to give customers a personal outlet so they don’t get caught in a loop with a bot that isn’t answering the question properly…