“Companies are struggling to provide a consistent and holistic omnichannel experience for their customers while blending remote and in-person work. As many as 50% of respondents intend to improve management of customer data as their top CX priority over the next 12 months because they recognize that creating the immersive, personalized, and compelling experiences customers…
Tag: Brandon McGee
Digital-First Banking
Check out the entire Digital-First series: (October) “Ally Financial On Tapping AI-Powered Tools For Digital-First Banking Experience (September) Answering Phones And Online Service: The Case For The Human-Centric Digital Bank (August) PNC Says Hello To Small ‘Solution Centers’ And Goodbye To Aging Branches (July) Report: Interactive Teller Machines Give FIs New Tool In High-Tech, High-Touch…
AI-Powered Tech Essential to Keep Pace With Consumer Digital Banking Expectations
“Most consumers are reaching for their phones or laptops first when it comes time to conduct routine financial tasks. PYMNTS data shows 70% of United States consumers at larger financial institutions (FIs) report this is the case. 41% of individuals in the same report stating mobile as their preferred banking channel of choice. 478 million…
Gartner’s Top 12 Strategic Tech Trends For 2022 And Beyond
“Gartner, Inc. announced its top 12 strategic technology trends for 2022 and beyond. HyperautomationGenerative Artificial Intelligence (AI)Data FabricAI EngineeringAutonomic SystemsDecision IntelligenceComposable ApplicationsCloud-native Platforms (CNPs)Privacy-enhancing Computation (PEC)Cybersecurity MeshDistributed EnterpriseTotal Experience (TX)” https://www.google.com/amp/s/www.forbes.com/sites/peterhigh/2021/10/18/gartners-top-12-strategic-tech-trends-for-2022-and-beyond/amp/
4 “Big Tech” Strategies Banks Need Today to Streamline Marketing Efforts
“Forrester predicts “as many as 20 percent of the Fortune 500 are not going to make it through 2021 whole.” Banks must embrace the four ‘big tech’ trends that influence customer demands, including the growing expectation for a better banking experience. Strategy 1: Big Data — Implementing a big data strategy into the institution’s overall…