“Two revenue ‘engines’ —credit cards and deposits—are especially exposed. Both rely heavily on customer inertia and brand familiarity. But AI agents won’t care about brand loyalty. They will optimize for outcomes. When logic, not habit, drives product selection, the rules will change… A simple voice request—‘Hey SaveBot, please maintain my checking-account balance at $1,000 and…
Tag: Brandon McGee
Ai Weekly – Aug 10
How agentic AI can change the way banks fight financial crime “AI, specifically agentic AI, could be the antidote to KYC/AML headwinds. In this article, we map the AI landscape and examine options for implementation, highlighting how some leading institutions have deployed the technology to their advantage. Our key conclusion is that AI offers transformative…
Ai Weekly – Jul 27
Credit Unions Face Tough Tech Choice: Pay Up or Fall Behind – The Financial Brand “Perhaps the largest challenge facing credit unions today is the financial investment that is required to meet members’ digital demands and effectively compete with big banks and other financial institutions. ‘It isn’t cheap, but it’s a cost of doing business,…
Ai Weekly – Jul 20
As consumers embrace digital banking they’re turning their eye toward AI-powered features “For some younger consumers, the appeal of innovation and futuristic technology helps them imagine more of their future banking experiences. Sixteen percent of millennials and 18% of Gen Z said they’d be interested in neural implants for instant financial updates within the next…
Prime Day event drove over $24B in US e-commerce sales, GenAI traffic was up 3,300%
“As a result, the figures for the use of GenAI driving online shopping were higher as well, indicating increased consumer interest in using generative AI-powered chat services and browsers as online shopping assistants. However, this AI-driven traffic still remains much smaller than other channels like email or paid search, Adobe noted…Another growing channel for driving…