“If you’ve been sitting on the fence, waiting to see how the AI trend played out, now is the time to step off At least 5% of digital commerce orders will be predicted and initiated by AI by 2022 Talking about conversational commerce: customers increasingly want to navigate their online shopping experience through dialogue And although AI…
Tag: chatbots
4 Signs E-commerce Brands Will Leverage AI and Bots in 2019
“Indeed, recent data shows that despite brands receiving up to 393 percent more customer service requests during the holiday season, they were able to decrease time to resolution by 15 percent through using automation technologies such as bots. 1. Chatbots are being integrated into product discovery, purchase and customer service 2. AI can provide offers…
Coca-Cola Is Embracing AI and Chatbots in Preparation for a Digital-First Future – By Marty Swant
Image credit: adweek.com Coca-Cola Is Embracing AI and Chatbots in Preparation for a Digital-First Future – By Marty Swant “I hear you’ve been testing AI-powered vending machines. We’ve also looked at some forms of AI in terms of optimizing how our vending machines are placed and where they’re placed to ensure we’re meeting consumer demand…
ai eCommerce News Oct 18
Chatbots are making online shopping and payments a breeze –see why retailers are jumping on this growing trend “eBay ShopBot, which launched in October 2016, was an attempt to battle the ongoing decline in eBay’s gross merchandise volume and to increase marketplace awareness. RJ Pittman, the Chief Product Officer of eBay, said in an interview…
Retailers & AI – CSA
Study: More than half of retailers ready for AI “In a move to step up their customer experiences, more retailers are embracing artificial intelligence (AI). This was according to the third quarterly ‘2017 E-commerce Performance Index,’ a report from SLI Systems. 54% of companies reported they are using or plan to add AI in the…