“According to Skinner, there are five primary aspects for discovering Banking for Humanity: financial literacy, financial inclusion, financial wellness, financial capabilities for the vulnerable, and promoting sustainability. If carefully implemented, artificial intelligence can play a vital role in humanising banking services. AI technology and machine learning can be used to facilitate customer care, making it…
Tag: Chris Skinner
How can banks use technology to humanise services?
“Embrace AI to amplify the human, not the machine in banking Bridging generations for better financial inclusion and literacy New digital banks get closer to their local communities” https://www.google.com/amp/s/www.itproportal.com/amp/features/how-can-banks-use-technology-to-humanise-services/ (Image credit: Image Credit: MK photograp55 / Shutterstock) Chris Skinner The Banking Scene http://linkedin.com/in/cmskinner