- “RPA is typically programmed upfront but can break when the applications it works with change.
- Cognitive automation requires more in-depth training and may need updating as the characteristics of the data set evolve.
- ‘RPA is a technology that takes the robot out of the human, whereas cognitive automation is the putting of the human into the robot,’ said Wayne Butterfield, a director at ISG, a technology research and advisory firm.”
My favorite factoid from the HBR paper titled “Artificial Intelligence for the Real World,” is the breakdown of cognitive technology projects studied by Thomas H Davenport and Rajeev Ronanki.
The breakdown is likely representative of the current environment of projects:
- Robotics & cognitive Automation – 71
- Cognitive Insight – 57
- Cognitive Engagement – 24