“‘Commonwealth Bank and H2O.ai are led by our core belief that we can make the world better by serving our communities and customers with AI. This strategic partnership between the leading global AI Cloud movement and Australia’s largest bank will unleash the juggernaut of co-innovation and will further democratize AI with trust and freedom. This…
Tag: Commonwealth Bank of Australia
Customer Service: How to Balance AI and Automation with Human Touch
“One example of an organisation that has got it right is the Commonwealth Bank of Australia. It deployed AI and automation successfully as part of its customer engagement engine, building over 200 machine learning models with 157 billion data points. This helps the bank anticipate customer needs and decide the ‘next best conversation’ customer service…