“Businesses increasingly see customer engagement (CE) as a competitive differentiator and a catalyst for improving business performance. But too often, there’s a disconnect between what businesses want to do with CE and what they can achieve. This disconnect has become even larger during the pandemic, disrupting many physical channels companies use to engage with customers….
Tag: conversational ai
Middle East Finance Giant Launches Voice Banking Alexa Skill
“The value of voice banking is becoming well known enough for an ongoing flurry of related releases either by banks or in partnerships with tech developers. Wells Fargo recently launched a virtual assistant but is playing catch up to other American banks. For instance, U.S. Bank launched a voice assistant for its mobile app last…
Active.Ai powers WhatsApp banking for Abu Dhabi Commercial Bank
“Abu Dhabi Commercial Bank (ADCB) has introduced WhatsApp banking to enable superior customer experience for their customers powered by Active.Ai in collaboration with Talisma Corporation Pvt. Ltd (Talisma). Powered by Active. Ai’s conversational AI banking platform, institutions can now communicate digitally with their consumers, understand their intent, be contextually aware, handle multiple instructions in a…
The Future of Conversational AI in Banking
“‘Virtual assistants can and should go well beyond a ‘point in the right direction’ or FAQ to handle complete transactions — from changing an address to cancelling a payment and updating a standing order to identifying a specific need and routing the customer to correct specialist,’ says Can Kekevi (Accenture). The future of conversational AI…
Landmark Credit Union and Clinc Launch Conversational AI Chatbot Clinc’s Artificial Intelligence technology to enable Web & Mobile customer support
“The new voice and text-enabled chatbot enhances the experience for Landmark’s 370,000+ members seeking convenient, 24/7 access to information and support resources Members can inquire about product offerings, branch/ATM locations, refinancing, credit cards, opening accounts and dozens of other subjects that would previously result in a call to the contact center or branch visit. The…