“One of the features that is currently being tested is an AI-powered balance predictor tool that would notify customers when they have upcoming bills, and then offer proactive tailored advice. “It uses intelligence to determine that the customer has an upcoming payment,” Imran Khan, the vice-president of digital customer experience at TD, told MobileSyrup.” https://mobilesyrup.com/2019/10/31/td-leverage-ai-personalized-advice-app/
Tag: conversational banking
New ‘personal touch’ tech reliant
“Interaction is disappearing in the banking industry,” McLachlan said. “Institutions need to build engagement, but through digital channels.” Arvest also is working with another fintech on an initiative called Banker Connect, which allows customers to pick a banker they can communicate with on a regular basis through digital channels. It’s the same banker every time…
Active.Ai and Visa Partnering to Enable Conversational AI Solutions
“Active.Ai today announced that it is partnering with Visa to provide banks and credit unions with out-of-the-box conversational artificial intelligence (AI) solutions. Combining the power of Visa APIs with Active’s AI platform, Active.AI aims to power solutions, such as chatbots, to make conversational AI platforms easier for financial institutions to deploy and more intuitive for their…