Vendor Spotlight: Coveo

Vendor: COVEO

Website: https://www.coveo.com/en

Headquarters: Canada (Quebec City & Montreal Office)

Key Product: Coveo Relevance Cloud

  • Intelligent Search – Serve relevant content quickly with automatic query completion and intelligently ranked results. Deepen your understanding of the people you serve with data and insights from every search.
  • Recommender – Accurately predict what each user will want and automatically display the most relevant content for them. Connect search insights to interaction data from any touchpoint for a truly seamless experience.
  • Content Personalization – Deliver content, interfaces, and journeys tailored to individuals, not segments. Let AI personalize content instantly, letting clicks and queries shape the experience, not thousands of rules.

Articles:

COVID-19: The era of survival of the digital-first and fittest

Michael Ni Joins Coveo as Chief Growth Officer

Clients: 

  • Website: Dell, nCino, Palo Alto Networks
  • eCommerce: Famous Footwear and Allen Edmonds
  • Expense Reduction: Tableau

Awards

  • Forrester – Leader in Cognitive Search
  • Gartner – 4.7 stars in Gartner Peer Insights
  • Forrester – Strong performer in Journey Orchestration

Executives:

Louis Têtu (Chairman and CEO) – linkedin.com/in/louis-tetu-29a1167

Laurent Simoneau (Founder, President and CTO) – linkedin.com/in/lsimoneau

Data Points:

  • Service customers report +300% case deflections
  • Ecommerce customers report +28X add-to-cart conversions
  • Workplace customers report 160% ESAT scores
  • Delivering relevance in 1,500+ customer deployments

Differentiator: Intelligent Search

AI to survive and thrive in ecommerce with Coveo and Accenture

  • “Learn how to make the most of your online channel now by making sense of all the data that you have
  • Use AI to understand customer behaviour and language to enable them to find, explore and buy products, intuitively
  • Deliver personalised product and content recommendations for each shopper
  • Leverage AI to impact every aspect of a brands’ ecommerce experience, from content to recommendations”

Register here>>>

https://internetretailing.net/events/events/ai-to-survive-and-thrive-in-ecommerce

Search
AI to survive and thrive in ecommerce with Coveo and Accenture

“AI plays a critical role in transforming the ecommerce customer experience. It reduces buyer friction, drives higher conversions, and decreases manual effort for merchandisers.

Join Coveo and Accenture on this webinar where we will explore and showcase how using AI and data can enable you to thrive by delivering the experiences your customers expect.

  • Learn how to make the most of your online channel now by making sense of all the data that you have
  • Use AI to understand customer behaviour and language to enable them to find, explore and buy products, intuitively
  • Deliver personalised product and content recommendations for each shopper
  • Leverage AI to impact every aspect of a brands’ ecommerce experience, from content to recommendations”

Register here>>>

https://internetretailing.net/events/ai-to-survive-and-thrive-in-ecommerce