Automation technologies, AI, and robotics are critical CIO targets

AI-enhanced RPA. 

“AI is only one dimension of automation, which also includes many sub-AI-level algorithms and tools. But increasingly, AI suffuses and boosts many different automation technologies — or will do so in the near future. For example, while RPA is creating a lot of operational value today, its future lies in cognitive-AI enhancement, a technology convergence that will solve many more business problems and will do so in a more sophisticated fashion.”

Stakeholder involvement with AI is low

“A survey from Globant has revealed a lack of organisational and stakeholder participation in conversations about AI. Key findings include:

  • 48% of CEOs are involved in conversations about AI, while only 24% of CTOs and 22% of CIOs are involved in these conversations.
  • 33% of department leads are involved in conversations about AI internally.
  • Only 16% of stakeholders who will actually be using the technology are involved in conversations about AI internally.”