“According to Gartner, by 2020 consumers will manage 85 percent of their total business interactions with banks through fintech chatbots. Additionally, according to Accenture, AI will allow bank employees to spend more time on exceptional work: 20 percent of non-routine tasks that drive 80 percent of value creation.” https://techhq.com/2019/08/how-will-the-banking-industry-use-ai-to-improve-cx/ Dr. David Duan – linkedin.com/in/davidwenduan Freedom…