“Businesses increasingly see customer engagement (CE) as a competitive differentiator and a catalyst for improving business performance. But too often, there’s a disconnect between what businesses want to do with CE and what they can achieve. This disconnect has become even larger during the pandemic, disrupting many physical channels companies use to engage with customers….
Tag: digital-first
Digital-First Banking
Check out the entire Digital-First series: (October) “Ally Financial On Tapping AI-Powered Tools For Digital-First Banking Experience (September) Answering Phones And Online Service: The Case For The Human-Centric Digital Bank (August) PNC Says Hello To Small ‘Solution Centers’ And Goodbye To Aging Branches (July) Report: Interactive Teller Machines Give FIs New Tool In High-Tech, High-Touch…
AI-Powered Tech Essential to Keep Pace With Consumer Digital Banking Expectations
“Most consumers are reaching for their phones or laptops first when it comes time to conduct routine financial tasks. PYMNTS data shows 70% of United States consumers at larger financial institutions (FIs) report this is the case. 41% of individuals in the same report stating mobile as their preferred banking channel of choice. 478 million…