Microsoft Dynamics 365’s AI tracks customer behavior in retail stores

“Dynamics 365 Virtual Agent for Customer Service now calculates the amount of time a company saves using a conversational AI agent versus a human customer service agent. This metric will be available on a new enterprise bot dashboard, which will include a customer satisfaction score and a list of the topics used to arrive at the score.”

https://venturebeat.com/2019/09/23/microsoft-dynamics-365s-ai-tracks-customer-behavior-in-retail-stores/

IBM’s Artificial Intelligence Strategy Is Fantastic, But AI Also Cut 30% Of Its HR Workforce

    • “Today and under Rometty’s leadership, IBM headcount has dropped approximately 25%. There are now less than 350,000 people. How? In part, artificial intelligence.
    • I agree. Every role in the corporate hierarchy will in one way, shape or form be affected by the introduction of AI over time. She went on to say that job losses as a result of AI is a “red herring” and that we really shouldn’t “follow that logic all over the place.”
    • By example, IBM has reduced its global HR workforce by 30% through the introduction of AI into the company.
    • IBM’s talent strategy also involves the proactive retention of people. Its HR AI system accurately predicts 95% of the time if people might want to leave the company. “It has saved the company over $300 million,” said Rometty, specifically due to proactive retention practices.
    • According to Rometty, this new way of operating at IBM has delivered a 20% bump in employee engagement scores across the company.”

    https://www.google.com/amp/s/www.forbes.com/sites/danpontefract/2019/04/06/ibms-artificial-intelligence-strategy-is-fantastic-but-ai-also-cut-30-of-its-hr-workforce/amp/