How to balance trust and technology in banking

“In a report published last year exploring what the next decade holds for incumbents in the age of digital banking, HSBC suggested that this is a “common myth”, highlighting the growing landscape for collaboration between banks and fintechs and suggesting that ‘we are already in an era of innovative cross business collaboration which many would have not imagined a few years ago.’”

Here’s why machine learning is critical to success for banks of the future

  • “’We have 608 million transactions every month. Hence, with AI and machine learning we are able to identify a good transaction done by an innocent person versus transaction conducted by criminals,’
  • Prior to the advent of ML, decisions were made on a rule-based system, where the same criteria are applied across a broad customer segment, subjecting them to a one-size-fits-all solution.”

HSBC digital chief: ‘Unbelievable opportunities’ for AI in banking

  • “’Traditional banks have to lower the cost of running the bank,’ Bottomley, who joined HSBC in 2013 from Google, said on Monday. “We have to get a lot better at automation, productivity improvement.”
  • “There are unbelievable opportunities for artificial intelligence and machine learning in banks,” Josh Bottomley said in a speech on Monday.”

“I’m a Pepper, You’re a Pepper, Wouldn’t You Like to Be a Pepper, Too?”

Day 1 of the Digital Banking Conference hosted by the ABA is complete, and the biggest draw of the day was…Pepper the robot from SoftBank

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Rise of the robots: Bank deploys ‘Pepper’ to assist customers

“Beginning Thursday, Pepper will greet customers at HSBC Bank’s Brickell branch in Miami, and later, possibly other locations throughout Florida, according to bank officials. Pepper’s Miami launch will be the fourth for the bank, following launches at branches on Fifth Avenue in New York City last summer, and in Seattle and Beverly Hills this past spring.

Pepper’s job is to bring you information about basic services offered by the bank, so the bank’s human employees will have more time for “deeper, more high-value customer engagements,” a bank official said in a recent news release.

Pepper is friendly and social, says Jeremy Balkin, head of Innovation at HSBC Bank USA. It can show customers “how-to” videos on its tablet. It can teach customers how to use the bank’s ATM machine or download its smartphone app. It can send links to your device to help you apply for a credit card or open an account.”

HSBC to open 50-person AI lab in Toronto

  • Chuck Teixeira, HSBC,
  • Chief administrative officer

    • “HSBC Holdings PLC is opening a new 50-person data lab in Toronto that will harness the city’s artificial-intelligence talent.
      analyze up to 10 petabytes of data – that’s 10 million gigabytes – on 1.6 million corporate and institutional clients in more than 60 countries,
    • ‘Emerging technologies such as AI are becoming more prevalent and disruptive across financial services by the day,’ said Chuck Teixeira, chief administrative officer”