How a “Human++” Approach Can Empower Bank Employees and Drastically Improve Efficiency and Effectiveness

  • “AI and Automation has the potential to drastically transform front to back-office operations using a next generation workforce.
  • The solution executes 95% of requests and assigns only the remaining 5% exceptional cases to staff.
  • Not only has there been a 92% increase in productivity due to elimination of manual effort, but the time needed to process a request is down by an astounding 97%”

https://www.google.com/amp/s/www.paymentsjournal.com/how-a-human-approach-can-empower-bank-employees-and-drastically-improve-efficiency-and-effectiveness/amp/

Gartner: Top 10 strategic technology trends for 2020

“Gartner, Inc. today highlighted the top strategic technology trends that organizations need to explore in 2020. Analysts presented their findings during Gartner IT Symposium/Xpo, which is taking place here through Thursday.

The top 10 strategic technology trends for 2020 are:

    Hyperautomation
    Multiexperience
    Democratization of Expertise
    Human Augmentation
    Transparency and Traceability
    The Empowered Edge
    Distributed Cloud
    Autonomous Things
    Practical Blockchain
    AI Security”

https://www.gartner.com/en/newsroom/press-releases/2019-10-21-gartner-identifies-the-top-10-strategic-technology-trends-for-2020


Gartner IT Symposium/Xpo 2019, October 20-24 in Orlando

https://www.gartner.com/en/conferences/na/symposium-us

Over half of consumers will choose a chatbot over a human to save time

  • “Voice of customer (VoC) platform Usabilla has released a report showing that humans love AI and chatbots.
  • Almost three out of four (70 percent) of respondents said that they have used chatbots already, and of those who have not, 60 percent said that they would feel comfortable doing so.
  • However, almost one in five (18 percent) of customers say they always prefer to interact with humans when engaging with brands, regardless of the circumstance.
  • The survey found 35 percent of customers report the No. 1 reason they would use a chatbot would be to save time.
  • 54 percent of respondents said they would always choose a chatbot over a human customer service rep if it saved them 10 minutes.
  • Almost nine out of 10 (87 percent) customers report that they are satisfied or very satisfied with their ability to solve problems or answer questions on their own by using  a brand’s website.”

https://www.google.com/amp/s/www.zdnet.com/google-amp/article/over-half-of-consumers-will-choose-a-chatbot-over-a-human-to-save-time/