“AI and Automation has the potential to drastically transform front to back-office operations using a next generation workforce. The solution executes 95% of requests and assigns only the remaining 5% exceptional cases to staff. Not only has there been a 92% increase in productivity due to elimination of manual effort, but the time needed to…
Tag: human
Gartner: Top 10 strategic technology trends for 2020
“Gartner, Inc. today highlighted the top strategic technology trends that organizations need to explore in 2020. Analysts presented their findings during Gartner IT Symposium/Xpo, which is taking place here through Thursday. The top 10 strategic technology trends for 2020 are: Hyperautomation Multiexperience Democratization of Expertise Human Augmentation Transparency and Traceability The Empowered Edge Distributed Cloud…
Over half of consumers will choose a chatbot over a human to save time
“Voice of customer (VoC) platform Usabilla has released a report showing that humans love AI and chatbots. Almost three out of four (70 percent) of respondents said that they have used chatbots already, and of those who have not, 60 percent said that they would feel comfortable doing so. However, almost one in five (18 percent)…