5 predictions for AI’s impact on customer experience in 2020 (VB Live)

“In 2019, smart companies started investing in bot technology because it was clear that despite reservations, consumers were slowly coming around, and having the infrastructure in place now would help businesses prepare for the next step in customer service technology.”

https://www.google.com/amp/s/venturebeat.com/2019/10/18/5-predictions-for-ais-impact-on-customer-experience-in-2020-vb-live/amp/

McDonald’s Claims First ‘Voice Apply’ Process

“Russell said that in the near future, job seekers will be able to ask a voice-activated device to find, for example, any marketing jobs within a certain ZIP code posted in the last 24 hours on Indeed. The tool will rattle off the jobs by title, and the person will able to choose which job postings to listen to before telling the device to shoot over a LinkedIn profile or upload a resume stored in the cloud.”

https://www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/mcdonalds-claims-first-voice-apply-process.aspx

WHAT THE COMING AI REVOLUTION MEANS FOR THE WORKPLACE

“This year, venture capital firms invested $4.9 billion in AI ventures in the second quarter 2019, compared with $2.7 billion in the first quarter.

Here are three key takeaways:

AI MUST EARN HUMAN TRUST TO THRIVE

AI WILL CHANGE OUR JOBS—BUT NOT ELIMINATE THEM

THINK EVOLUTION, NOT REVOLUTION”

https://www.theatlantic.com/sponsored/pwc-2019/ai-building-which-jobs-will-become-obsolete/3148/

Maria Bartiromo talks artificial intelligence, the dot-com crash and why she’ll never retire

  • “The Fox Business Network anchor, who recently re-signed with the network for a multiyear deal, is releasing an hour-long investigative documentary about artificial intelligence.
  • The documentary will air on Sunday at 8 p.m. EST on Fox News FOX and is broken into six parts.”

https://www.google.com/amp/s/www.marketwatch.com/amp/story/guid/35C34A26-DB0C-11E9-9CE6-686770537BF1