“According to Backbase, the transaction is part of its plan to build what it calls the Unified Frontline, ‘one operating model where customers, employees, and AI agents operate as one with shared context, governed authority, and the same source of customer truth.’” Read more >>
Tag: Kasisto
Vendor Spotlight: Kasisto
Vendor: Kasisto Website: https://kasisto.com/ Headquarters: New York Key Products: Articles: Kasisto launches KAI-GPT, the first banking industry-specific large language model LinkLive Expands Partnership with Kasisto, Conversational AI Kasisto Raises Additional $15.5 Million From FIS and Westpac in Oversubscribed Series C Round Clients: Global: JP Morgan Chase, NedBank, TD Bank, Standard Charter, ABSA, BMO, Banks/Credit Unions:…
AI bankability: 10 ways artificial intelligence is transforming banking
“Kasisto’s major contribution is its conversational AI platform, KAI, which banks can use to build their own chatbots and virtual assistants. It’s rooted in AI reasoning and natural-language understanding and generation, which means it can handle sophisticated questions about finance management that other bank customer-service digital assistants — Bank of America’s Erica, for example —…
Nedbank picks Kasisto for AI chatbot
“South Africa’s Nedbank has deployed Kasisto’s KAI conversational AI technology for its new intelligent digital assistant, Enbi. The Enbi bot will offer Nedbank’s millions of customers assistance with their day-to-day banking needs and questions.” https://www.finextra.com/newsarticle/38760/nedbank-picks-kasisto-for-ai-chatbot
TD Bank is using AI to boost engagement with its customers
“Like its peers, TD had been investing heavily in technology—including AI applications—prior to the pandemic, in an effort to deepen relationships with clients. For example, the bank partnered with fintech Kasisto last year to leverage its conversational AI platform and integrate a chatbot into the TD mobile banking app.” https://www.businessinsider.com/td-bank-closing-ux-gap-with-canadian-competitors-2020-12