“Optimizing Post Sales Support – Macy’s is piloting chatbot-guided shopper assistance that uses natural language processing technology co-developed by IBM Watson and Satisfi Labs. Other retailers have rolled out more operational-focused uses such as how Amazon and Walmart use A.I. to optimize their supply chains, delivery routes or checkouts. Visual Search and Building New Online…
Tag: Macy’s
South by Southwest isn’t just big for tech, film and music. Retailers make a splash at SXSW
Photo by Gary Miller “In between the glamour and geeks, companies like Walmart, Macy’s, Nordstrom and Kohl’s are sending execs to Austin to tout new technologies and how they’re keeping up with the changing retail landscape. In addition, some retailers that started out and still mostly sell online will be at this year’s SXSW, which…