McKinsey Classics: How artificial intelligence changes the executive’s role

“As AI grows in power, the likelihood of sinking under the weight of even quite valuable insights grows as well. The solution would be to democratize information by encouraging business units and functions to make more and better decisions themselves. To learn how the mounting importance of both soft management skills and high technology makes the senior executive’s work more interesting and complex, read ‘Manager and machine: The new leadership equation.’”

https://www.mckinsey.com/~/media/McKinsey/Email/Classics/2020/2020-01-classic.html

Top 6 AI Posts of 2019

Here’s a quick summary of our top 6 most impactful posts in 2019.

Udacity launches nontechnical AI product manager nanodegree

Udacity launches nontechnical AI product manager nanodegree


An executive’s guide to AI – McKinsey

An executive’s guide to AI – McKinsey


Become an AI Company in 90 Days

Become an AI Company in 90 Days


“AI For Everyone”: Course Review & Key Takeaways

https://towardsdatascience.com/ai-for-everyone-course-review-key-takeaways-177be96330fe


The 7 steps of machine learning

The 7 steps of machine learning


2019 AI eCommerce Spotlight Awards

2019 AI eCommerce Spotlight Awards

THE Top 6 Can’t Miss

I’ve reviewed our top performing posts over the previous 12 months, and they all revolve around the topics of: learning, training, education and wisdom.

With that in mind, here’s a quick summary of the 6 most impactful posts.

Udacity launches nontechnical AI product manager nanodegree

Udacity launches nontechnical AI product manager nanodegree


An executive’s guide to AI – McKinsey

An executive’s guide to AI – McKinsey


Become an AI Company in 90 Days

Become an AI Company in 90 Days


“AI For Everyone”: Course Review & Key Takeaways

https://towardsdatascience.com/ai-for-everyone-course-review-key-takeaways-177be96330fe


The 7 steps of machine learning

The 7 steps of machine learning


2019 AI eCommerce Spotlight Awards

2019 AI eCommerce Spotlight Awards

Wisdom for AI

I’ve reviewed our top performing posts over the previous 12 months, and they all revolve around the topics of: learning, training, education and wisdom.

With that in mind, here’s a quick summary of the most impactful content.

Udacity launches nontechnical AI product manager nanodegree

https://aiecommerce.com/2019/06/18/udacity-launches-nontechnical-ai-product-manager-nanodegree/


An executive’s guide to AI – McKinsey

https://aiecommerce.com/2019/01/06/an-executives-guide-to-ai-mckinsey/


Become an AI Company in 90 Days

https://aiecommerce.com/2019/01/21/become-an-ai-company-in-90-days/


“AI For Everyone”: Course Review & Key Takeaways

https://towardsdatascience.com/ai-for-everyone-course-review-key-takeaways-177be96330fe


The 7 steps of machine learning

https://aiecommerce.com/2018/12/11/the-7-steps-of-machine-learning/


2019 AI eCommerce Spotlight Awards

https://aiecommerce.com/2019/01/01/2019-ai-ecommerce-spotlight-awards/

CX and AI personalization to drive FinTech revenue to $638B

Iain Banks, regional vice-president, international markets, TTEC

http://linkedin.com/in/iain-banks-7838438

Banking on CX leadership?

  • “McKinsey research found that the human touch is still important to bank customers in most markets revealing that only 13% of customers prefer doing everything remotely.
  • According to a J.D. Power survey, digital-only banking customers were dissatisfied with three areas: communication and advice; products and fees; and new account opening.
  • HSBC flagship New York branch has Pepper, its humanoid robot banking assistant. Pepper complements the branch team and helps customers with basic questions, product tutorials and information, allowing associates to answer more complex queries.
  • In the UK, NatWest has been testing Cora, its “digital human” banking assistant. If the pilot is successful, the assistant could be used in branches to answer basic customer enquiries.”

https://www.bankingtech.com/2019/05/banking-on-cx-leadership/


  • Fintech Platform Revenues to Reach $638 Billion in 2024: Juniper Research
    • “Research author Michael Larner said, ‘The distinction between the fintech suppliers and traditional incumbents will blur in the 2020s; digital engagement will become the norm. The winners will be those that provide personalisation allied to an outstanding customer experience.”
    • Fintech platform revenues will reach $638 billion by 2024, up from an estimated $263 billion in 2019; driven by increasing consumer acceptance of fintech-powered solutions, according to Juniper Research.”

    https://www.google.com/amp/s/which-50.com/fintech-platform-revenues-to-reach-638-billion-in-2024-juniper-research/amp/