“Business Insider experts predict that by 2020, 80 percent of enterprises will use chatbots. After all, chatbots can reduce your customer service costs by 30 percent. Let’s take a look at four rules to make chatbots a force for good, shall we? 1. Respond like a human, but don’t pretend to be one. 2. Be wise when…
Tag: natural language
Fireflies.ai, An MIT And Penn Voice Transcription Startup, Raises $5M From Canaan Partners
“Sam Udotong and Krish Ramineni have created Fireflies.ai, a meeting and recording transcription software-as-a-service (SaaS) company, to provide users with automatically generated transcripts of their conversations. Various sources estimate the voice and speech recognition market to be anywhere from $25 to $32 billion.” https://www.google.com/amp/s/www.forbes.com/sites/frederickdaso/2019/12/16/firefliesai-an-mit-and-penn-voice-transcription-startup-raises-5m-from-canaan-partners-to-automatically-take-meeting-notes/amp/ Sam Udotong Co-Founder at Fireflies.ai http://linkedin.com/in/sudotong Krish Ramineni Co-Founder at Fireflies.ai…
How Comerica Bank is Tapping Voice AI to Improve Its Call Centers
“The first stage, voice AI, was fully implemented for consumers for retail banking and tech service desk queries in 2018 and thus far has improved customer support efficiency by over 50% ‘When we launched VoiceSafe we started learning more from some of our initial calls,’ he continues. ‘We found there were gaps in our dialog…
How Artificial Intelligence Is Leaving Baseball Fans A Lot More Satisfied
“Thanks to a vendor called Satisfi Labs, we’ll soon know just as much about those who attend games as Brad Pitt (playing Oakland A’s general manager Billy Beane) and his staff learn about their players in the 2011 hit film. “Because our product can track conversations that fans have with the assistant, we’ve found that…
Here’s what you didn’t know about Amazon’s Echo Frames
“Amazon announced a heap of devices this week, including five new Echo smart speakers, more Ring smart home security and new Alexa commands. But the new Echo Frames smart glasses ($180) and Echo Loop smart ring ($130) were the two that stole headlines. These wearable devices put Amazon’s digital Alexa assistant on your body in…