The 2020 Spotlight Award Goes To…

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2020 “AI eCommerce Spotlight Award”

Today, I’m proud to announce the 3rd annual “AI eCommerce Spotlight Award” winner. This award is distributed to recognize the company that has differentiated themself from the competition over the prior 12 month period within the ai eCommerce industry.

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Our award winner for 2020 is: H2O.ai – https://www.h2o.ai

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Congratulations to our winner. We’ll be closely monitoring and reporting on the performance of all vendors, existing and new, throughout the course of the year.

Here is a list of all vendors that were considered for the award:

ABtasty – https://www.abtasty.com

Abzooba – https://abzooba.com

Albert.ai – https://albert.ai

Algolia – https://www.algolia.com

AltexSoft – https://www.altexsoft.com/ai-solutions-for-ecommerce/

Anaplan – https://www.anaplan.com

Apptus – http://www.apptus.com

Attraqt – https://www.attraqt.com

AutoCommerce – http://autocommerce.io

B12 – https://www.b12.io

Barilliance – https://www.barilliance.com

Big Commerce – https://www.bigcommerce.com

Bloomreach – https://www.bloomreach.com/en

Braze – https://www.braze.com/product/optimization-ai/

Brighterion – https://brighterion.com

Bunting – https://bunting.com

Clarifai – https://www.clarifai.com

Clinc – hhttps://clinc.com

Cloud Engage – https://cloudengage.com/platform/

Cloud-iq – http://www.cloud-iq.com

Cognigy – https://cognigy.com

Cognira – https://cognira.com

Cognitive Scale – https://www.cognitivescale.com

Commerceiq – https://commerceiq.ai

Couture.ai – http://www.couture.ai

Coveo – https://www.coveo.com/en

Criteo – https://www.criteo.com

DynamicYield – https://www.dynamicyield.com

Elastic Path – https://www.elasticpath.com

Emarsys – https://www.emarsys.com/en/

EpiServer – https://www.episerver.com

Evergage – https://www.evergage.com

Evolv – https://www.evolv.ai

Exponea – https://exponea.com

Feedzai – https://feedzai.com

Fellow – hhttps://www.fellowai.com

First Insight – https://www.firstinsight.com

Forma – https://www.formatech.com

Granify – https://www.granify.com

H2O – https://www.h2o.ai

HiConversion – https://www.hiconversion.com

IBM – https://www.ibm.com/watson

Infinite Analytics – https://infiniteanalytics.com

Invia Robotics – https://www.inviarobotics.com

IPSoft – https://www.ipsoft.com

Jetlore – https://www.jetlore.com

Jumper – https://jumper.ai

Justuno – https://www.justuno.com

Kameleoon – https://www.kameleoon.com/en

Kibo – https://kibocommerce.com

Kindred – https://www.kindred.ai

Klevu – https://www.klevu.com

Kofax – hhttps://www.kofax.com

Kount – https://www.kount.com

Kungfu – https://www.kungfu.ai

Layer6 – https://layer6.ai

LiftIgniter – https://www.liftigniter.com

Linkcious – https://www.linkcious.com

Limespot – https://www.limespot.com/

Listrak – https://www.listrak.com

Magento – https://magento.com

Monahq – https://www.monahq.com

Narvar – https://corp.narvar.com

Neowise – http://www.neowize.com

Netcore – https://netcore.in

Netomi – https://www.netomi.com

NetSuite – https://www.netsuite.com/portal/home.shtml

Nosto – https://www.nosto.com/ecommerce-intelligence-engine/

Octane AI – https://octaneai.com

OnlineSales – https://onlinesales.ai

Optimize – https://www.webtrends-optimize.com

OptinMonster – https://optinmonster.com

Optoro – https://www.optoro.com

Personali.com – http://www.personali.com/

Personetics – https://personetics.com

Pure360 – https://www.pure360.com

PureClarity – https://www.pureclarity.com

Pype Stream – https://www.pypestream.com

Qubit – https://www.qubit.com/#

Reactful – https://www.reactful.com

Reflekton – https://reflektion.com

Rehinged – https://rehinged.ai

Rich Relevance – https://www.richrelevance.com

RSVP – https://rsvp.ai/en/#/index

SalesForce – https://www.salesforce.com/products/einstein/roles/

Scalefast – https://www.scalefast.com

SearchIQ – https://www.searchiq.co/

Shopify – https://www.shopify.com/plus

Simility – https://simility.com

SiteZeus – https://sitezeus.com

Slyce – https://slyce.it

Staqu – http://www.staqu.com

Syte – https://www.syte.ai

Tellius – https://www.tellius.com

3PM – https://3pm.ai

Triggmine – http://www.triggmine.com

Twiggle – http://www.twiggle.com

Twilio – https://www.twilio.com/retail

UNBXD – https://unbxd.com

Valyant – https://valyant.ai/#/

Vectra AI – https://www.vectra.ai

Visenze – https://www.visenze.com

Vtex – https://vtex.com/us-en/

Vue – https://vue.ai

WACUL – https://wacul-ai.com/en/

WayBlazer – https://www.wayblazer.ai

WEVO – https://www.wevoconversion.com

Woo Commerce – https://woocommerce.com

Wylei – http://wylei.com

Yokart – https://www.yo-kart.com

Yusp – https://www.yusp.com

Zeta – https://zetaglobal.com

How e-commerce giants are using AI and marketing (Part 1) – Daniel Faggella

Image credit: MarTechToday.com
  • “If Amazon’s latest earnings are any indication, product recommendations powered by AI also have been successful. The company reported a third-quarter sales increase of 34 percent to $43.7 billion. The recommendation system is integrated into every aspect of the purchasing process.
  • The company’s AI also aids sellers by helping them create product-buyer matches on personalized virtual storefronts to improve the chances of selling their products. The recommendations are based on buyers’ purchase history, background and location, among others. Alibaba claims that through this technology, they recorded a reported 20 percent increase in conversion rate during their 24-hour online shopping event in 2016.
  • In an interview (PDF) with MIT Technology Review, Felix Liu, Alibaba’s head of Customer Experience Business Group, explained that AI has helped the company by obtaining massive customer data, discovering key issues and improving the company’s inquiry management channels. In one instance, Liu cited how their chatbot was able to detect abnormal levels of order status inquiries and took only 30 minutes to provide a solution to their affected customers. As Liu put it, ‘AI currently helps 100 percent of our customers with inquiries, and resolves 50 percent of them completely.’”
  • Read Full Post

16% Of Retailers Using AI, 20% Plan To Add In Next Year (Chuck Martin)

“A new survey of 234 mid-size online retail merchants globally conducted by SLI Systems…Here are the uses of AI by retailers including, those already in use and those planned in the next 12 months:
56% — Personalized product recommendations
41% — Customer service requests
35% — Chatbots

Almost a quarter (24%) of retailers said they don’t understand how AI can be applied to commerce and while more than a third (39%) said they understand AI’s commerce applications, they weren’t sure how it applied to their businesses.” View Full Post