“U.S. consumers increased their online shopping by nearly17 percentbefore Black Friday, according tonew datapublished byAdobe Analytics this week. Online shopping spend topped $31.9 billion in the first 20 days of November, including the first ‘$2 billion day of the season,‘ analysts said. That day was Monday, Nov. 19.”
“What if cutting-edge technology — technology not yet in mainstream banking, but arguably headed there with firm speed — could replicate in a significant and meaningful way, the old reality of having a banker who not only has the time to deal with customers one on one, but knows them deeply as individuals? It seems counterintuitive, the idea that algorithms could replicate the customer service and personal engagement offered by old-time bankers (and merchants), but it’s possible.
That idea served as a major thread in a recent PYMNTS podcast discussion between Karen Webster andBrighterion CEO Dr. Akli Adjaoute about artificial intelligence (AI) and payments. A new report entitled “The AI Gap: Perception Versus Reality In Payments And Banking Services” — a PYMNTS and Brighterion collaboration — includes data collected from more than 200 financial executives, commercial banks, community banks and credit unions across the United States to provide a comprehensive overview of how financial institutions (FIs) leverage AI andmachine learning(ML) technology to optimize their businesses.”